Pair or replace a screen

Pairing gives a Tilecast Player its own credential to connect to Tilecast Server. Use the same approval flow to enroll a new screen, repair a Player installation, or move an existing screen to replacement hardware.

Before you start

• Sign in as an Owner or Administrator. Editors and Viewers can monitor screens, but can’t approve or reject pairing requests.
• Connect Tilecast Player to the intended server. The Player must show its pairing code while you approve it.

Approve a Player

1. On the display, open Tilecast Player and connect it to the Tilecast Server for this installation. Leave the pairing code visible.

2. In Studio, open Screens > Fleet, then select Pair screen.

3. Enter the six-character code in Pairing code, then select Find player. In the Tilecast iOS app you can select Scan QR code instead and point the camera at the QR code on the display. Scanning is optional: typing the code always works. If the request is already listed under Waiting for approval, select Review instead.

4. Check the Player’s reported platform and device details on Review this player. Approve only a device you recognize.

5. Choose a Pairing destination:

   • Create new screen creates a new logical screen. Enter a Screen name; location, room, and description are optional.
   • Repair existing credential keeps the same Player installation on its existing screen. This option appears when the Player installation was paired before and has an active credential.
   • Replace hardware for an existing screen attaches different hardware to an existing logical screen. Select the screen being replaced.

6. Finish the selected path:

   • New screen: select Approve and pair.
   • Credential repair: select Repair and replace credential, then confirm.
   • Hardware replacement: select Replace hardware, then confirm.

7. Keep the Player connected until it completes enrollment.

The request expires after ten minutes. If the code expires before approval, create a new pairing request on the Player.

Replace a broken Player

Choose Replace hardware for an existing screen when the old physical device is gone or unusable. Tilecast keeps the logical screen and its Display Group membership, content assignments, schedules, policies, and history. It retires the old device credential only after the new Player completes enrollment.

Caution

Start from the pending request and select the existing screen in the replacement flow. Revoking or archiving the old screen first removes it from the active fleet and does not use the hardware-replacement flow.

Choose Repair existing credential only when the same Player installation is still in use. A credential repair keeps the screen’s name, description, location, room, content assignments, schedules, policies, and history. Only the device credential is replaced, after the Player enrolls again. If the QR code belongs to another installation, Studio tells you and does not look up the code.

Next steps

• Manage Display Groups to put screens on shared content and schedules.
• Set Player policies to configure inherited playback and device behavior.