Understand a screen's status

Screens > Fleet shows the Player’s current connection status. A connection status says whether Tilecast can reach the Player. It does not prove that content is playing correctly.

Read the Fleet status

Status	What it means
Online	The Player has an active connection to the server.
Recently online	There is no active connection, but the Player contacted the server within the last two minutes.
Stale	The last contact was more than two minutes ago and no more than fifteen minutes ago.
Offline	The Player has not contacted the server in more than fifteen minutes, or has never contacted it.
Disabled	An Owner or Administrator disabled this screen.
Pairing revoked	The screen has no active Player credential. Pair the Player again before it can reconnect.

Find screens in the Fleet

The line above the tabs counts your players and locations. Under it, online and need attention are buttons. Select one to show only those screens, and select it again to show every screen.

Below the Fleet and Archive tabs, one row of controls changes what the list shows:

• Search screens matches names, locations, rooms, platforms, and what is assigned.
• Filters opens a panel to narrow the list by status, location, platform, what is playing, Display Group, orientation, and software update. The button shows how many filters are active. On a phone it opens from the bottom of the screen.
• Group and Sort change how the list is organized. Group can split the list by location, status, or Display Group. On a narrow screen both are under View options.
• The three view buttons switch between the table, the preview grid, and the map. The table shows only on wide screens.

Each active filter appears under the row with its own remove button. Clear all removes every filter and keeps your group, sort, and view.

Read Player health

Select a screen and open Overview to see Player health. The summary combines connection status, Player reports, and recent playback evidence. It shows the cause, renderer progress, recovery details, and update failures when those facts are available. Use its Activity, Commands, and Player updates links to investigate or take action.

When the Android Player can’t start or register its display engine, it reports a code as Last renderer failure and shows Display unavailable on the TV. See An Android screen is black.

Intentional sleep, disabled playback, and idle playback with no content assigned stay quiet even when the Player has a stored renderer failure. The last failure remains visible as diagnostic history. Active recovery or a current renderer problem still takes priority.

Connection and playback health are separate. A Player can be Online and still need attention because it is in safe mode, has a renderer or playback error, is under storage pressure, is out of synchronization, or is not producing the playback evidence expected for its content. Conversely, an intentionally sleeping or unassigned screen is not treated as unhealthy only because nothing is moving.

Static content does not have to change pixels continuously. A still image, Widget, or Website proves its first render and may then remain unchanged. Video must keep reporting progress. A Layout must render every zone it declared, and only zones that are supposed to rotate owe continuing evidence.

See the Player protocol for the exact reporting contract.

If the screen is offline or stale

1. Open Screens > Fleet and select the screen.
2. Check Last contact, the Player version, and the device details in the screen view.
3. Confirm the device has power and can reach the server’s current address. If you use a hostname, check that it resolves on the display’s network.
4. If the Player reports a server identity mismatch, verify the installation before resetting or pairing the device. See Connect a display.
5. If the screen is disabled or its pairing was revoked, ask an Owner or Administrator to enable it or pair the Player again.

If the Player can connect but content is failing, open Activity and check Incidents. A screen can be reachable while playback is impaired.

Use Live preview on the screen’s Overview tab to request a current image. A preview can be unavailable even while the Player is online.

Note

The Online count in Activity uses recent Player contact as a reachability measure. It is not the same signal as Screens > Fleet Online, which means the Player has an active connection. In either view, reachability is separate from playback health.